I have been exploring around for options looking for a virtual chat application that we can use at my library. Many of them are blocked by our filter so it’s been a challenge. We are also in the process of redoing our library website but once we get it completed, I’d like to be able to try virtual reference. I noticed that Google Chat can be used relatively easily plus it’s free unlike some other virtual chat applications. It seems to me that the only drawback is that you must be logged into your gmail or google account in order for the chat application to indicate that the librarian is available. If you have used Google Chat with your library and have some comments, please share.